On Call Specialty Programs Guide 25494 https://calacademy.snaphire.com/job?jobmc=25494GOOGLE https://calacademy.snaphire.com/job?jobmc=25494GOOGLE
Careers at California Academy of Sciences California Academy of Sciences https://www.calacademy.org/ https://calacademy.snaphire.com/california-academy-of-sciences-198px-square.png

Location: Golden Gate Park 55 Music Concourse Drive San Francisco CA 94118 USA

Industry: Museums, Science, Education, Tourism
Work Hours: Hourly on-call

Date Posted: 15 Aug 2019

Valid Through:

POSITION SUMMARY:
Reporting to the Specialty Programs Supervisor, the On Call Specialty Programs Guide is responsible for providing expertly led "behind the scenes" tours of the Academy, including VIP Tours, NightLife VIP Tours and custom tours on an on call basis. Responsibilities may also include working and coordinating Specialty Programs events, including Penguins + Pajamas Sleepovers, Birthday Parties and Corporate events when necessary, as well as lead animal encounters.   

The California Academy of Sciences welcomes people of all backgrounds, identities, and beliefs to join us in achieving our mission to explore, explain, and sustain life on Earth. We place diversity, equity, and inclusion at the heart of our recruiting efforts and strive to build a culture centered on mutual respect, equal treatment, and the opportunity to succeed.

ESSENTIAL DUTIES AND FUNCTIONS:

  • Lead all Specialty Program tours and programs including:
    • Deliver highly engaging presentations throughout the Academy on various topics.
    • Deliver fun and informative tours, maintaining a high level of enthusiasm on each tour.
    • Deliver the highest level of guest service while preserving the exclusivity of the tour group amidst the general public.
    • Deliver great customer service and programming at Penguins + Pajamas sleepovers.
    • Lead and conduct birthday party program and provide an excellent guest experience.
    • Lead and conduct animal encounters while ensuring high guest satisfaction and safety.
  • Adhere to all Academy and department policies and procedures regarding the care and safety of collections.
  • Ensure that all guests understand and adhere to appropriate protocol and behavior within collection rooms.
  • Abide by current Animal Handling guidelines.
  • Continuously research, study, explore, and learn more about the Academy, science, and conservation to stay current on what's happening at the Academy and abroad. Work with peers, Academy staff, vendors, and clients to assure the best possible programs day in and day out.
  • Assist in reviews and refresh of current program tour content and new program development.
  • Meet and interact with Academy VIP guests as requested.
  • Adhere to the Specialty Programs dress code.
  • Available to work daytime, evenings, weekends, holidays, and overnight sleepover programs on an on call basis. Schedule flexibility is a must based on the variety of programs offered
  • Schedule flexibility is a must, based on the variety of programs offered (nights, weekends, and overnight)
  • Other duties as assigned

MINIMUM QUALIFICATIONS:
The preferred qualifications listed below are representative of the knowledge, skill, and/or ability required or preferred. 

EDUCATION and/or EXPERIENCE:
A qualified candidate will have a combination of the following experience and/or equivalent education:

  • Bachelor's degree (B.A.).
  • Demonstrated experience in public speaking in a variety of settings to different audiences of all ages and sizes.
  • Tour guide, docent, or teaching experience preferred.
  • Experience working with children.

KNOWLEDGE, SKILLS & ABILITIES:

  • Knowledge and passion for science, conservation, learning, and education.
  • Ability to speak confidently and comfortably in front of a live audience; employing command of the English language.
  • Ability to represent the Academy in a most professional perspective is essential at all times.
  • Exceptional communication, presentation, and interpersonal skills.
  • Knowledge of biological science or other related science fields.
  • Demonstrated ability to present a high quality tour.
  • High energy, creativity and enthusiasm.
  • Ability to actively engage with guests while leading tours, as well as other programs, for several hours at a time.
  • Fluency in etiquette protocol and excellent customer service.
  • Proficiency in Google Suite, Word Excel, PowerPoint, database and POS applications.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups or individuals. Bilingual (spoken and/or written) in Spanish, Cantonese, Mandarin, or other non-English language preferred but not necessary.

PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, and reach with hands and arms, and talk or hear. Must be able to lift 50 lbs.  Must be able to perform repetitive motions 50% of the time.

APPLICATION INSTRUCTIONS:  
Please submit your cover letter and resume online at https://calacademy.snaphire.com Note that the recruitment timeline for positions vary and depend on many factors, so it is impossible to accurately predict when a position will close. We appreciate your patience during this process. No phone calls please.

The California Academy of Sciences will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. For more information visit: https://sfgov.org/olse/fair-chance-ordinance-fco.

The California Academy of Sciences is an Equal Opportunity Employer and is committed to ensure that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.

The California Academy of Sciences is a non-smoking facility. There is also no smoking in Golden Gate Park.

On Call Specialty Programs Guide

POSITION SUMMARY:
Reporting to the Specialty Programs Supervisor, the On Call Specialty Programs Guide is responsible for providing expertly led "behind the scenes" tours of the Academy, including VIP Tours, NightLife VIP Tours and custom tours on an on call basis. Responsibilities may also include working and coordinating Specialty Programs events, including Penguins + Pajamas Sleepovers, Birthday Parties and Corporate events when necessary, as well as lead animal encounters.   

The California Academy of Sciences welcomes people of all backgrounds, identities, and beliefs to join us in achieving our mission to explore, explain, and sustain life on Earth. We place diversity, equity, and inclusion at the heart of our recruiting efforts and strive to build a culture centered on mutual respect, equal treatment, and the opportunity to succeed.

ESSENTIAL DUTIES AND FUNCTIONS:

  • Lead all Specialty Program tours and programs including:
    • Deliver highly engaging presentations throughout the Academy on various topics.
    • Deliver fun and informative tours, maintaining a high level of enthusiasm on each tour.
    • Deliver the highest level of guest service while preserving the exclusivity of the tour group amidst the general public.
    • Deliver great customer service and programming at Penguins + Pajamas sleepovers.
    • Lead and conduct birthday party program and provide an excellent guest experience.
    • Lead and conduct animal encounters while ensuring high guest satisfaction and safety.
  • Adhere to all Academy and department policies and procedures regarding the care and safety of collections.
  • Ensure that all guests understand and adhere to appropriate protocol and behavior within collection rooms.
  • Abide by current Animal Handling guidelines.
  • Continuously research, study, explore, and learn more about the Academy, science, and conservation to stay current on what's happening at the Academy and abroad. Work with peers, Academy staff, vendors, and clients to assure the best possible programs day in and day out.
  • Assist in reviews and refresh of current program tour content and new program development.
  • Meet and interact with Academy VIP guests as requested.
  • Adhere to the Specialty Programs dress code.
  • Available to work daytime, evenings, weekends, holidays, and overnight sleepover programs on an on call basis. Schedule flexibility is a must based on the variety of programs offered
  • Schedule flexibility is a must, based on the variety of programs offered (nights, weekends, and overnight)
  • Other duties as assigned

MINIMUM QUALIFICATIONS:
The preferred qualifications listed below are representative of the knowledge, skill, and/or ability required or preferred. 

EDUCATION and/or EXPERIENCE:
A qualified candidate will have a combination of the following experience and/or equivalent education:

  • Bachelor's degree (B.A.).
  • Demonstrated experience in public speaking in a variety of settings to different audiences of all ages and sizes.
  • Tour guide, docent, or teaching experience preferred.
  • Experience working with children.

KNOWLEDGE, SKILLS & ABILITIES:

  • Knowledge and passion for science, conservation, learning, and education.
  • Ability to speak confidently and comfortably in front of a live audience; employing command of the English language.
  • Ability to represent the Academy in a most professional perspective is essential at all times.
  • Exceptional communication, presentation, and interpersonal skills.
  • Knowledge of biological science or other related science fields.
  • Demonstrated ability to present a high quality tour.
  • High energy, creativity and enthusiasm.
  • Ability to actively engage with guests while leading tours, as well as other programs, for several hours at a time.
  • Fluency in etiquette protocol and excellent customer service.
  • Proficiency in Google Suite, Word Excel, PowerPoint, database and POS applications.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups or individuals. Bilingual (spoken and/or written) in Spanish, Cantonese, Mandarin, or other non-English language preferred but not necessary.

PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, and reach with hands and arms, and talk or hear. Must be able to lift 50 lbs.  Must be able to perform repetitive motions 50% of the time.

APPLICATION INSTRUCTIONS:  
Please submit your cover letter and resume online at https://calacademy.snaphire.com Note that the recruitment timeline for positions vary and depend on many factors, so it is impossible to accurately predict when a position will close. We appreciate your patience during this process. No phone calls please.

The California Academy of Sciences will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. For more information visit: https://sfgov.org/olse/fair-chance-ordinance-fco.

The California Academy of Sciences is an Equal Opportunity Employer and is committed to ensure that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.

The California Academy of Sciences is a non-smoking facility. There is also no smoking in Golden Gate Park.

Job Details

Reference # 25494
Posted on 15 Aug 2019
Closes on
Hours/Status Hourly on-call


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